Refund policy

Last Updated: October 11, 2026

At MOOVELL, customer satisfaction is important to us. We want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.

  • Any protective seals must remain intact.

  • Proof of purchase or an order number must be provided.

  • The return must be requested within 30 days of delivery.

To begin a return, please contact contact@moovell.com with your order number and the reason for your request.

Non-Returnable Items

For health, hygiene, and safety reasons, we generally cannot accept returns of:

  • Opened or used dietary supplements.

  • Products with broken or removed safety seals.

  • Items damaged through improper handling after delivery.

  • Products purchased outside our official store.

These restrictions do not affect rights you may have under applicable consumer protection laws, including rights relating to faulty or incorrectly supplied products.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact contact@moovell.com as soon as possible.

Include your order number, a brief description of the issue, and photographs if available.

We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

Return Shipping

Customers are generally responsible for return shipping costs when returning an item due to a change of mind.

If an item is confirmed to be defective, damaged upon delivery, or incorrectly supplied, we will provide a remedy consistent with applicable consumer protection laws, including covering required return costs.

Please contact us before returning an item so we can provide the appropriate instructions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been dispatched. Once an order has shipped, the applicable return process will apply.

Contact Us

For returns, refunds, or order-related concerns, contact:

Email: contact@moovell.com

We appreciate your trust in MOOVELL.